DELIVERY & RETURNS

DELIVERY

WE'LL DELIVER IT TO YOU, HOWEVER FAST YOU NEED IT

Time can be of the essence when dealing with funerals or when the end of life is approaching.  For this reason we offer various options for delivery services for you to choose, including Royal Mail’s 2nd Class, 1st Class and Special Delivery services.

IF YOU NEED A SPECIAL SERVICE, PLEASE TELL US

Helping people through this difficult time is at the heart of what we do and so if you need any special delivery assistance, e.g. a same-day courier, then we will happily work with you to achieve this.

Choose Your DELIVERY SERVICE

At checkout you will be able to select your preferred service.

2nd CLASS

£3.95

Small parcel

£5.95

Medium parcel

1ST CLASS

£4.95

Small Parcel

£7.95

Medium Parcel

SPECIAL DELIVERY

£TBC

Small Parcel

£TBC

Medium Parcel

RETURNS

30 DAY RETURNS

We hope that when you receive the items you have purchased from us that they will be just as you expected and arrive as perfectly as when we handed them to the delivery service.  However we recognise that there may be times when you wish to return items and for that reason we are happy to offer a 30 day refund..

RETURNS PROCESS

Please send an email to lisa@lovedforever.co.uk if you wish to return an item.  This way we will know we should expect it and to let you know if it does not arrive.  It also helps us to understand whether the item was damaged in the post or to get feedback on why you did not want to keep the item (you don’t have to tell us this if you don’t want to but it helps us to improve our service if we know).

The item should be returned to us unused and in the original packaging – you will need to pay for return postage.
Once we have received the item we will then re-credit you with the original cost